I talk on the phone a lot at work. It’s not my most favorite thing to do, but it’s a big part of my job description.
I work as an office manager for a self-storage and property management company, so most of my calls are about rates and hours and such. Sometimes people call me to ask for recommendations for moving companies or even for other storage companies in the area.
I have actually learned quite a bit by helping these people.
It wasn’t until today, though, that I realized they were not doing any research before calling me–not even a quick Google search.
My first response was annoyance. What a waste of my time!
But, as I’ve sat down and thought about it, what does it hurt for me to help them?
In fact, as I mentioned earlier, helping them is really helping me.
Sure, they are most likely not going to use my business. And that’s okay! We are not suffering.
I added three new customers last week. Our numbers are very consistent even in the slow times.
Every industry on this planet is in the people business. Ignoring customer service is not an option.
Without people, all of the widgets we make and the services we offer are completely useless.
And yet we treat others like they are only distractions from our to-do list or merely rungs to the top of the corporate ladder.
I am convicted by my annoyance.
Who do I think I am?
Who do any of us think we are?
If you have no room in your schedule to help others–even if they do nothing to help you in return–you need to do some serious reevaluation of how you spend your time.